Track Order

Check Your Order Status in Seconds

Whether you ordered a single 18650 tester, a 30-pack of GJ 32700 LiFePO4 cells, a portable power station, or a bulk wholesale shipment of battery chargers and accessories, you can follow your package from our warehouse to your doorstep.

How to Track Your Order

To get your real-time tracking information, please use one of the following methods:

1. Check Your Shipping Confirmation Email (Fastest)
As soon as your order ships, we send a Shipping Confirmation email to the address you used at checkout. This email contains your tracking number and a direct link to the carrier's tracking page. Click that link to see the latest updates.

2. Log Into Your Account
If you created an account on our site before ordering, log in and go to "My Orders" to view your order history, tracking numbers, and current status.

3. Contact Our Support Team
If you cannot find your tracking email or need help, please email us at support@oneandes.com with your Order ID. Our team will send you the tracking details as soon as possible.

Please note: This page provides guidance on how to track your order. For real-time tracking updates, please use the direct carrier link provided in your shipping confirmation email or log into your account.

How to Find Your Order ID

Your Order ID (e.g., #1000) is printed at the top of the Order Confirmation email you received immediately after purchase. It is also visible in the subject line of that email. If you created an account, you can also view all your recent orders and their IDs by logging into your Account Dashboard.

Direct Carrier Tracking Links

If you already have your tracking number from a shipping notification email, you can click the appropriate link below to go directly to the carrier’s tracking page:

(Note: Wholesale shipments containing large quantities of lithium batteries may travel via dedicated freight carriers. You will receive a unique tracking link in your shipping confirmation email if your shipment uses a freight-only service.)

What Information You Will See in the Carrier Tracking Page

Once you click through to the carrier's website using your tracking number, you will typically see:

  • Order Status: Confirmed → Processing → Shipped → Out for Delivery → Delivered

  • Carrier & Tracking Number: e.g., UPS, FedEx, DHL, or local postal service

  • Shipping Method: Standard air freight, express, sea, or rail (for wholesale)

  • Estimated Delivery Date: Based on the latest scan and your destination

  • Package Contents Summary: A brief list of items in the shipment (without pricing, for customs-friendly viewing)

Common Tracking Issues

“Order not found”
Double-check that the Order ID and email address match exactly what was used at checkout. The ID is case-sensitive. If you used guest checkout, make sure you are using the email you entered during purchase.

“Tracking number not yet active”
After you receive a shipping confirmation email, it can take up to 24–48 hours for the carrier to scan the package into their system. The tracking number will show “Label Created” or “Shipment Information Received” until the first physical scan. If 48 hours have passed with no update, contact us.

“Status stuck on ‘In Transit’”
International shipments may stay in transit for 5–20 days depending on destination and customs clearance. If there has been no movement for more than 10 business days, reach out to us so we can open an inquiry with the carrier.

“Delivered but I can’t find the package”
Check with neighbors, building reception, or your local post office first. Carriers sometimes mark packages as delivered a day before final delivery. If the package is still missing after 48 hours from the “delivered” timestamp, contact us immediately and we will initiate a trace or file a claim.

Need Help? Contact Our Support Team

If the tracking page does not provide the information you need, or if your shipment appears delayed or damaged, our support team is ready to help:

Email: support@oneandes.com
Phone / WhatsApp: +86 13923810766
Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC+8)

Please have your Order ID or tracking number ready when contacting us so we can assist you quickly.