Shipping Policy

OneAndes Shipping Policy

Thank you for choosing OneAndes. We are dedicated to delivering your cylindrical lithium-ion batteries safely, efficiently, and in full compliance with all applicable transport regulations. Please review the following policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1 to 3 business days (Monday–Friday, excluding public holidays) after payment confirmation.

During peak seasons or promotional periods, processing may take slightly longer. If any significant delay occurs, we will notify you via the email address provided at checkout.

If an item is out of stock after your order is placed, we will contact you immediately to offer a substitution, a backorder timeline, or a full refund.

2. Where We Ship From

All orders are shipped from our fulfillment center in Shenzhen, China, using trusted, regulation-compliant carriers.

Our shipping address:

OneAndes Fulfillment
Room 303, 3rd Floor, 2002 Banxuegang Avenue, Yangmei Community, Bantian Street, Longgang District, Shenzhen, China

Please note: This is the address from which your order is dispatched. For any returns, please refer to our Return & Refund Policy for our US-based return address.

3. Shipping Methods & Rates

Within the Contiguous United States (48 states):

  • Standard Ground Shipping: Estimated delivery within 7 to 15 business days after dispatch (transit from China to the US via compliant ground/sea shipping).

  • Shipping costs are calculated at checkout based on package weight, dimensions, and destination. We may offer free standard ground shipping on orders over a certain value; any current promotion will be displayed on our website or cart page.

Alaska, Hawaii, and U.S. Territories:
Availability and rates for these locations vary due to transport restrictions for lithium batteries. Please proceed to checkout to view available options, or contact us at support@oneandes.com for a shipping quote.

Important: Due to strict dangerous goods regulations, expedited air services (Next Day, 2nd Day, 3-Day Air) are not available for our lithium-ion battery products. All orders are shipped exclusively via compliant ground or regulated sea/air freight.

4. Lithium Battery Dangerous Goods Notice

All OneAndes batteries are classified as Class 9 Dangerous Goods (UN3480, lithium-ion batteries). We take compliance seriously:

  • Every shipment is prepared in accordance with IATA, IMDG, and DOT hazardous materials regulations.

  • Packages are packed and labeled by trained personnel, using UN-specification packaging where required.

  • Adherence to these safety standards is non-negotiable and ensures the protection of everyone involved in the delivery process.

By purchasing from OneAndes, you acknowledge that your order will be shipped under these regulated conditions. An adult signature may be required upon delivery at the carrier’s discretion.

5. International Shipping

We offer international shipping to select countries. If your destination is eligible, shipping options and costs will be displayed during checkout.

  • Delivery Times: International orders may take 10 to 25 business days or longer, depending on the destination, customs clearance, and available compliant shipping methods (ground/sea/regulated air).

  • Customs, Duties & Taxes: All import duties, VAT, customs fees, and brokerage charges are the responsibility of the recipient. OneAndes has no control over these charges and cannot predict their amount. Please check with your local customs office before ordering.

  • Import Restrictions: Some countries have strict restrictions or bans on importing lithium-ion batteries. If we are unable to ship to your location due to regulatory reasons, we will cancel and fully refund your order, notifying you immediately.

Please note that international returns and warranty claims must also comply with dangerous goods return shipping regulations.

6. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number. Please allow 24 to 48 hours for the tracking information to update in the carrier’s system. You can also check your order status by logging into your account on our website or by contacting us directly.

7. Address Accuracy

It is the customer’s responsibility to provide a complete, accurate shipping address. We are unable to ship to P.O. Boxes, APO/FPO addresses, or freight forwarders that do not accept dangerous goods.

If a package is returned or rerouted due to an incorrect address, the customer will be responsible for any re-shipping fees or carrier surcharges. Please double-check your shipping details before finalizing your order.

8. Lost, Stolen, or Damaged Packages

  • Visible Damage: If your package arrives with visible external damage, please photograph the box before opening and contact us within 7 calendar days.

  • Lost/Stolen: If tracking shows your package as delivered but you cannot locate it, first check with neighbors and the local carrier office. If the package is still missing, email us with your order number, and we will assist in filing a claim with the carrier.

OneAndes is not liable for packages that are stolen after confirmed delivery. However, we will make every reasonable effort to help resolve the situation.

9. Order Changes & Cancellations

If you need to modify or cancel your order, please email support@oneandes.com as soon as possible. We will do our best to accommodate your request if the order has not yet been processed. Once shipped, the order cannot be cancelled and will be subject to our Return & Refund Policy.

10. Contact Us

For any questions regarding our shipping methods, your order status, or dangerous goods compliance, please reach out:

  • Email: support@oneandes.com

  • Phone: (213) 316-8849

  • Mailing Address (Returns Only): 10320 6th St, Rancho Cucamonga, CA 91730, USA

We respond to all inquiries within 24 hours on business days. Please include your order number for the fastest service.