Contact Us

Contact Us

We're here to help! Whether you have a question about your order, a product inquiry, or a technical issue, please reach out to us using the details below.

General Inquiries & Order Support

For questions about your order, product compatibility, or shipping status, please contact us via:

  • Email: support@oneandes.com (We aim to respond within 24 hours on business days.)

  • Phone / WhatsApp (China): +86 13923810766 *(China Time: Monday - Friday, 9:00 AM - 6:00 PM)*

US-Based Customer Support

For our customers in the United States, we also offer local support:

  • US Phone: (213) 316-8849 *(Pacific Time: Monday - Friday, 9:00 AM - 5:00 PM)*

Returns & Physical Addresses

Please note our two locations for different purposes:

1. Operations & Fulfillment Center (China)
This is our primary business address and where all orders are shipped from.

OneAndes Operations
Room 303, 3rd Floor, 2002 Banxuegang Avenue
Yangmei Community, Bantian Street, Longgang District
Shenzhen, Guangdong, China

2. US Returns Address (California)
Please use this address only for product returns. For return instructions, refer to our [Return & Refund Policy] first.

OneAndes Returns
10320 6th St
Rancho Cucamonga, CA 91730
USA

Before You Contact Us:

  • Order Issues: Please include your order number in all communications for faster service.

  • Returns: Please review our Return & Refund Policy for eligibility and instructions before shipping any item back.

  • Product Information: For specific product details, you can check the product listing on our site.

We look forward to assisting you!