Privacy Policy

Privacy Policy

This Privacy Policy describes how OneAndes ("Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from oneandes.com (the "Site") or otherwise interact with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this page and, where required by law, notify you (e.g., via email or site notice).

2. Personal Information We Collect

A. Information You Provide Directly

  • Contact Details: Name, billing/shipping address, email address, phone number.

  • Order Information: Items purchased, payment confirmation, and transaction details.

  • Account Information: Username, password, and account preferences.

  • Customer Support Information: Details you provide when contacting us.

B. Information Collected Automatically
When you visit or interact with our Site, we automatically collect certain information using cookies and similar technologies:

  • Device & Browser Data: Browser type, operating system, device type, IP address.

  • Usage Data: Pages visited, time spent on the Site, clicks, and referral sources.

C. Information from Third Parties
We may also receive information from payment processors, shipping carriers, and marketing partners to help us provide our Services.

3. How We Use Your Personal Information

We use your personal information for:

  • Order Fulfillment: Process payments, pack and ship orders, and handle returns.

  • Customer Service: Respond to inquiries and provide support.

  • Marketing: Send promotional emails (only if you have opted in), personalize content, and improve our offers.

  • Fraud Prevention: Detect, prevent, and investigate fraudulent or illegal activities.

  • Legal Compliance: Fulfill legal obligations (e.g., tax reporting) and enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site traffic, and assist with marketing.

  • Essential Cookies: Necessary for the site to function (e.g., cart, login).

  • Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

  • Marketing Cookies: Used to track visitors across websites to display relevant ads.

You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality. We do not respond to "Do Not Track" signals.

5. How We Share Your Personal Information

We may share your information only in the following cases:

  • Service Providers: Third parties that help us operate our site (e.g., payment processors, shipping carriers, analytics providers).

  • Marketing Partners: To deliver personalized advertising (if you have opted in).

  • Legal Requests: To comply with subpoenas, court orders, or applicable laws.

  • Business Transfers: In the event of a merger, acquisition, or bankruptcy.

We do not sell or rent your personal information to third parties for monetary compensation.

6. Security and Data Retention

Security: We implement industry-standard security measures to protect your data. However, no electronic transmission is 100% secure.

Data Retention: We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or to comply with legal, accounting, or reporting requirements. For example, order data is typically retained for 5–7 years for tax and audit purposes.

7. Children's Data

Our Services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

8. Your Privacy Rights

Depending on your location (e.g., California, USA; or EU), you may have specific rights under laws such as CCPA (California Consumer Privacy Act) or GDPR:

  • Right to Know: Request a copy of the personal information we hold about you.

  • Right to Delete: Request deletion of your personal data (with certain exceptions).

  • Right to Correct: Correct inaccurate or incomplete information.

  • Right to Opt-Out: Opt out of the sale or sharing of your data (we do not sell your data).

  • Right to Withdraw Consent: Withdraw consent for processing where consent was given.

To exercise any of these rights, please contact us using the information below. We may verify your identity before fulfilling your request.

9. International Data Transfers

We are based in the United States. If you are accessing our Services from outside the U.S., your personal information may be transferred to, stored, and processed in the U.S. By using the Services, you consent to this transfer.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or to exercise your privacy rights, please contact us:

OneAndes Support

  • Email: support@oneandes.com

  • Phone: (213) 316-8849

  • Mailing Address: 10320 6th St, Rancho Cucamonga, CA 91730, USA

We will respond to your inquiry within 48 hours.

12. Complaints

If you are not satisfied with our response, you may lodge a complaint with your local data protection authority (e.g., the California Attorney General's office for US residents, or your local EU DPA).